Users report experiencing weak or no signal at all in specific areas

We decided to upgrade their network infrastructure to support 5G communication technology. Following the launch of the 5G network, some users began to report experiencing weak or no signal at all in specific areas.

In response to this issue, we sent a technical team to investigate. After field testing and signal analysis, we found problems with the 5G communication antennas installed in these areas.

The problems stemmed from design or configuration errors during the antenna installation process. For example, some antennas were installed in the wrong position or in the wrong direction, resulting in uneven signal coverage and signal "blind spots". In addition, the tilt angle of some antennas was not adjusted properly, resulting in interference and blockage of signal transmission.

In order to solve the problem, the technical team took several measures. First, they readjusted the position and tilt angle of the antennas to ensure that the signal could be evenly distributed in the area. Second, they conducted a series of antenna angle and polarization tests to ensure that the antennas were configured correctly and worked well with the network equipment.

In addition, the technical team conducted regular monitoring and maintenance of the antennas using specialized test equipment. They ensured that the antennas were in proper working condition and kept checking and fixing any potential problems to maintain good signal quality and user experience.

Through the above investigations and improvement measures, we successfully solved the problem of weak or no signal in specific areas of the 5G communication antenna. This case reminds us that when implementing a 5G network, it is crucial to install and configure antennas correctly to ensure good signal coverage and network performance.